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COPA Airlines


By finding out what customers really want: On time arrival!. COPA Airlines, focused on this goal, created strategies, plans and kept track of their progress to become the highest-ranked connecting Airline in Latin America.

Organizational execution breakdowns come from not knowing the goal, not knowing how to achieve the goal, not keeping track of progress and not having accountability.

The 4 Disciplines of Execution training helps organizations focus on Wildly Important Goal (WIGS), act on lead measures, keep a compelling scoreboard, create a cadence of accountability that implements an organizations top priorities.